Medical/Surgical Services

Medical/Surgical (Med/Surg) is the department at North Hawaii Community Hospital (NHCH) that provides quality care for patients admitted to the hospital due to a wide variety of illnesses, injuries or to recover from a surgical procedure.  



NHCH’s unique and thoughtful design delivers excellent quality healthcare services within a total healing environment. The physical environment of our Med/Surg Unit includes amply-sized single-patient rooms, natural lighting and garden views via operable lanai doors in every patient room.  Plus, skylights and windows in common areas, landscaped gardens and courtyards with water features, and an interior design incorporating warm colors, textures and art reflect a home-like ambiance.



The Medical/Surgical Unit of NHCH is focused on patient safety and satisfaction and high-quality care through a unique patient-centered model of care. Patient care is provided to all ages and is focused not only on the patient, but incorporates the ‘Ohana (family) as well.  The staff at NHCH recognize family members are an important part of our patients' healing process. We welcome your involvement and provide care and support to families throughout all aspects of their loved one's stay with us.

Our Med/Surg nursing staff includes Registered Nurses and Certified Nursing Assistants who strive to ensure all patients receive excellent care.  Patient care is delivered through a team approach utilizing a wide variety of disciplines, which may include a Hospitalist, Case Manager, Social Worker, Respiratory Therapist, Physical, Occupational, and/or Speech Therapists, who work closely together and with the nursing staff to provide comprehensive care to each patient.  In addition, Hospitality Services staff ensure cleanliness throughout the unit to promote a healing environment, while Dietary staff ensure each patient's nutritional needs are met. 



A Hospitalist is a physician who specializes in caring for patients during their stay in a hospital. The Hospitalist's primary professional focus is internal medicine, which involves the medical care of a patient from the time of admission until the patient leaves the hospital. Hospitalists represent the most rapidly growing form of medical practice in the United States. North Hawaii Community Hospital (NHCH), like many many hospitals in Hawaii and around the country, use a Hospitalist system.

Please click here to learn more about the care Hospitalists provide patients in Med/Surg at NHCH.  



To help support the healing process for your loved ones, we suggest you familiarize yourself with the following guidelines, which allow us to provide safe, high-quality care. 

  • MEALS are provided by the hospital; however, food can be brought from outside. Be sure to ask the nurse if the patient can eat or if they are on a special diet before giving any food to a patient.
  • CONDUCT: NHCH has the right to escort loud, combative visitors out of the hospital. Visitors who do not follow the policies and procedures will also be escorted out of the hospital.
  • VISITING HOURS are from 8:30 a.m. to 8:30 p.m. Security doors in certain parts of the hospital are closed and alarmed after 9:00 p.m. Walking in the hallway is not allowed after 9:00 p.m. If you need to stay past visiting hours, please check with the nurse in charge of the unit. A name tag will be issued to you. For security purposes, this name tag must be worn at all times during after-hours visitation.
  • 'OHANA ROOMS: While you are waiting, we encourage you to use the ‘Ohana Rooms  located throughout the hospital.
  • IN THE EVENT OF AN EMERGENCY, all visitors will be required to leave. Your cooperation is critical and appreciated.
  • OVERNIGHT VISITATION is kept to a minimum. With prior approval from the Unit Supervisor, one adult may spend the night with an adult patient based on specific patient needs. One adult family member is encouraged to stay with pediatric patients. Children under the age of 18 are not allowed to stay overnight.
  • REST FOR OUR PATIENTS IS IMPORTANT: Please limit calls to the patient’s room at night. After visiting hours, you may call the main nursing station at (808) 881-4790. If the patient is asleep or does not want to be disturbed, the call will not be transferred.

  • NO SMOKING is allowed inside our facility or anywhere on the hospital grounds.
  • NO RUNNING: To help us maintain a quiet, healing environment and for their safety, please do not let children run in the halls. For the safe passage of patients and staff, please keep the halls clear at all times.
  • DUE TO CONFIDENTIALITY LAWS, staff members are not allowed to release any information about a patient without the patient’s permission. For large families, please appoint one person to act as a point of contact. With permission from the patient, this person will be given information to share with the family.
  • PATIENT COMPLAINTS and SAFETY CONCERNS. You, the patient, have the right to complain about your care without the risk of jeopardizing your future access to care. You may make a written complaint and give it to the Nursing Department Leader. You may also contact the Patient Representative or their designee at extension 4699. If you have any concerns about quality or safety of patient care, please contact our Patient Representative at 881-4699. If the concerns in question cannot be resolved at this level, grievances may also be lodged by contacting the Hawaii Department of Health Services, Licensing and Certification Division, 601 Kamokela Blvd., Room 395, Kapolei, HI 96707, (808) 596-4080, or provide the information directly to The Joint Commission (TJC) at 1-800-994-6610.



The Medical/Surgical Unit is located within the hospital at 
North Hawaii Community Hospital
67-1125 Mamalahoa Hwy.
Kamuela, HI 96743 



Med/Surg is open 24-hours a day, 7 days a week. 



PHONE:    808.881.4790
FAX:     808.881.4802